This refund policy explains the terms for obtaining refunds on digital products purchased from JVsaas.com.
General Policy
- Refund only applicable for license code, 1-year deal or annual, main account and subaccount.
- All refunds are subject to the terms and conditions set forth in this policy.
- Refunds will be processed within 7 business days of receipt of the refund request.
- Refunds will be issued to the original method of payment used for the purchase.
Eligible for Refund
30-day money-back guarantee.
The purchase includes a license code or 1-year deal or annual or main account or subaccount plan type.
1-Year exchange warranty
The purchase includes a 1-year deal or annual or main account or subaccount plan type.
After the first 30-days from date of purchase, you are not eligible to request a full refund. But we will give you two options, either a 50% refund or an exchange for another product. The exchange will be based on the original purchase price, and you will be responsible for any price difference.
We recommend that you try the software, check the developer documentation, tutorial and video before purchase at JVsaas.
Not Eligible for Refund
- Digital Downloadable Products: Due to the nature of downloadable products, they cannot be returned. Therefore, there is no warranty or refund policy for these products.
- Trial Products: Products offered on a trial basis are not eligible for refunds under any circumstances.
Important Notes:
- Opening a case with PayPal without giving us time to review your request may lead to being blacklisted permanently. This includes excessive refund requests or exchanges.
- Refunds may not be granted for reasons like changing your mind or lack of expertise in using the item.
- If you experience issues, please check the installation guide, FAQ, and contact support before requesting a refund.
- This refund policy is subject to change without notice.
- If you have any questions about this policy or your refund request, please contact our customer support team.
Refund Process
- Contact Customer Support: To request a refund, please contact our customer support team at your dashboard account.
- You may need to share details about your issue, along with relevant screenshots or error messages.
- Evaluation: Our support team will evaluate your request and determine if a refund is warranted.
By making a purchase on JVsaas.com, you agree to the terms and conditions of this refund policy.
