Your satisfaction is our priority, and we are committed to assisting you with any concerns you may have regarding your purchase.
You have the option for a refund or exchange within the initial 14 days from the receipt of your item(s). After this period, we regret that we won’t be able to offer a refund or exchange.
Please note that, due to the nature of digital downloadable products, refunds are generally not applicable as these items cannot be returned.
Initiating a case without allowing us the opportunity to review may result in permanent blacklisting. Frequent refund or exchange requests may lead to account limitations or termination.
In the context of group purchases, we may suggest exchanging your item for store credit. This ensures a swift resolution and is equitable for both parties.
For any issues with receiving or downloading our products, kindly contact us. Before seeking a refund, please:
– Refer to the item’s installation guide and documentation.
– Check the item’s comments page for potential solutions.
– Contact our Support for assistance.
– Verify that the item is being used for its intended purpose.
– Review our Refund Rules to determine eligibility.
We reserve the right to limit or deny refund requests in cases of potential abuse, including instances where:
– You don’t find the product satisfactory after downloading.
– The item does not meet your expectations.
– You change your mind post-purchase.
– The item was bought mistakenly.
– You lack the expertise to use the item.
– Access is lost due to item removal.
Our warranty period extends for one year if the product cannot login anymore, mean the main developer was discontinued. Within this timeframe, we offer exchanges or store credit based on the duration of use. After one year, no refunds or exchanges will be provided.
For unsolvable defects, a refund may be considered. This is applicable strictly for cases where defects cannot be resolved.
Customers initiating disputes or chargebacks without allowing us sufficient time for assistance will face permanent termination of support and license access and may be blacklisted.
Refund requests must be valid. Unjustified requests may result in a dispute with the payment gateway, supported by evidence proving the request’s invalidity.
Frequent buying and refunding is against our guidelines. Violators may experience account limitations or termination.