Top 10 Questions and Answers FAQs

In this section, we have compiled some of the most frequently asked questions. We receive both new and existing customers.

What’s a subaccount?

A subaccount lets you create separate accounts under your main account for different clients or teams. Each one can have its own settings and limits, making it easy to manage multiple clients from one spot. It’s great for digital agencies that work with several clients who need their own space.

What payment options do you accept?

We accept payments through PayPal and Stripe for credit and debit cards.

How do you deliver the product?

Right now, we deliver products in two ways:

Pre-registered account – After you buy, you’ll get an email with your login details. We use the email you registered with at JVsaas to set up the subaccount.
License code – Some software needs a license or redeem code to activate. After your purchase, you’ll receive the code and instructions on how to use it.

What’s your refund policy?

We offer a 30-day money-back guarantee and a 1-year product exchange. You can check out our full refund policy for more details.

Can I get support after buying?

If you have any issues with your subaccount or license code, just reach out to our support team through your dashboard.

For product or software help, we recommend checking the documentation, knowledge base, tutorials, and demos on the developer’s website. You can also join the Facebook group for product support to get the latest updates.

What are 1-year deals and one-time purchases?

Currently, JVsaas offers software deals:

1-Year Deal – This isn’t a subscription. You pay once for the year. You’ll get an email on the next billing date asking if you want to keep your subaccount.
One-Time Purchase – Also known as lifetime deals. You pay once and get access as long as the product is running. If the developer keeps the software going, you’ll have access for its lifetime.

Make sure to check our disclosure disclaimer for more info.

What if I have another question?

We’re here to help!

If you’re a registered user, please contact us through your dashboard (we give special attention to our buyers).

If you’re not registered, just shoot us an email at office (at) jvsaas.com.